Frequently Asked Questions
Everything you need to know about shopping sustainable fashion.
How do you ensure the quality of your pre-loved items?
Every item undergoes a rigorous multi-point inspection process by our fashion experts to ensure it meets our high standards for condition, brand authenticity, and style.
What is your return policy for online orders?
We offer a 7-day return window from the date of delivery for most items. Products must be in their original condition with all Clothes Mentor tags still attached.
How much does shipping cost and how long does it take?
We offer flat-rate shipping starting at $8.99. Orders are typically processed within 2-3 business days, and delivery usually takes 5-7 business days depending on your location.
Can I sell my clothes to Clothes Mentor online?
Currently, we buy gently used clothing, shoes, and accessories directly at our physical store locations. Check our store locator to find the nearest Clothes Mentor to you.
Are the luxury handbags authenticated?
Yes, we use professional authentication services and internal experts to verify the authenticity of all designer handbags and luxury accessories before they are listed for sale.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment options like Afterpay for qualifying purchases.