Returns & Exchanges
At Clothes Mentor, we want you to love your sustainable fashion finds, which is why we offer a straightforward return process for items that don't meet your expectations. Please ensure all items are returned in their original condition with tags attached within 7 days of purchase.
Verify Eligibility
Ensure your items are in their original condition, unworn, and still have the Clothes Mentor price tags securely attached.
Gather Documentation
Locate your original paper receipt or digital order confirmation to validate your purchase and determine the refund method.
Visit Your Store
Bring your items and proof of purchase back to the specific Clothes Mentor location where the original transaction was made.
Receive Refund
Once processed by our team, your refund will be issued to the original form of payment or provided as store credit per local store policy.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing